It all starts with the quick and simple logging process. Once an item is turned in, take a picture of it with Crowdfind’s SnapIt app, write a description, and include notes that can only be seen by staff. Notes can be anything, we recommend including information you can use to verify ownership. Once you’re finished, you post the item on your consumer-facing page.
From there, the majority of the customer care workflow is in the customer’s hands. Customers visit your website where the items are posted and search for their item. If they see it on the page, they file a claim for their item and supply you with information to prove ownership. If it isn’t posted, they submit a general claim in case it gets turned in later.
All communication with the customer occurs on our easy-to-use dashboard. This benefits your staff because they will be able to see all previous communication with the customer and can pick up where someone else left off. It solves the problem of the endless number of Lost and Found phone calls and voice messages that take all day to respond to. A number of our clients report their Lost and Found calls are down 75%.
Customer’s have tendency to give vague details about a missing item making it impossible to identify. Our claim form asks all the right questions so you are sure to get detailed information about the missing items. With simplified and detailed communication tools, employees have more time to focus on tasks they previously did not have time for.