What’s even better? 63% of phones got returned to their owner. Think about that. More half the people that were heartbroken that they lost their phones with priceless pictures, messages, and important information ended up getting good news, their phone was turned in.
25,760 people, despite going through the horrible experience of losing their property, left a business or event with a good feeling. These companies took a usually terrible experience and turned it into a customer engagement tool.
Even if their item wasn’t returned – they still got a response, they still got closure. The customer saw a company care enough to use a software designed to easily return lost items to them.
It may not work out every time, but customers still see a company that has enough empathy to make an effort, and that’s what matters to most people. That’s enough to make a lifetime, loyal customer.