Firefly Lost and Found

Firefly Lost and Found

With nearly 100,000 attendees, the Bonnaroo Music and Arts Festival is one of the premiere festivals in the world. Since the majority of Bonnaroo’s attendees camp at the festival, numerous items are lost over the four day event. In the summer of 2016, Bonnaroo enlisted Crowdfind and its support staff to assist with Lost & Found management at the festival and remotely after the festival had ended.

Returns

Firefly

Where They Were

For Red Frog Events, managing their Lost & Found was a tedious and sometimes difficult task for their staff. After trying a few different options, Red Frog Events had given up hope that Lost & Found could ever be anything other than a burden for their team.

Where They Are Now

After seeing their highest return rates ever in 2015, Red Frog Events used Crowdfind again for Firefly Music Festival in 2016. They are also actively looking to expand usage of Crowdfind and are reaping the benefits of a happy staff and happier patrons.

Crowdfind has revolutionized the Lost & Found experience for events. Losing your personal items at a weekend long festival can ruin your experience; but Crowdfind has helped return more items than ever for
us and does so in an impressive, organized, and personal fashion. What used to be an exhausting part of the festival for us and attendees alike, is now done smoothly. Their staff, product, and how they treat each individual/item is a great representation of the brand we strive to be.

Sarah, Red Frog Events