Let’s face it, customer service is important. In our modern world, social media offers individuals a powerful microphone for voicing their opinions about an organization. If you offer poor customer service, your customers will let you (and their friends) hear all about it. Whether it’s a poor rating on Yelp or a negative post on...
Don't be scared of your Lost & Found customer communication! Happy Halloween! While this time of year is designed to inspire fright, one thing that should never scare you is managing your Lost & Found customer communication. We get it. Dealing with customer emails and phone calls about Lost & Found items can feel like...
